Service User Charter

Last updated: 19/05/26

Our Service User Charter outlines what you can expect from Sambhana Care Ltd and the standards we commit to delivering.

1. Your Rights

You have the right to:

• Be treated with dignity, respect, and compassion
• Receive personalised care based on your needs and preferences
• Be involved in all decisions about your care
• Have your privacy protected
• Access your care records
• Make a complaint without fear of discrimination
• Choose your routines, meals, and daily activities

2. Our Responsibilities

We will:

• Deliver safe, high‑quality care
• Arrive on time and stay for the full duration of your visit
• Match you with suitable carers
• Communicate clearly and respectfully
• Keep your information confidential
• Work in partnership with families and professionals

3. Your Involvement

We encourage you to:

• Share your preferences and feedback
• Tell us if something isn’t right
• Participate in care reviews
• Ask questions at any time

4. How We Monitor Quality

We ensure quality through:

• Regular care reviews
• Spot checks
• Staff supervision
• Training and development
• Feedback surveys