Terms of Service for Care Clients

Terms of Service for Care Clients

Last updated: 19/05/26

These Terms of Service apply to all care packages provided by Sambhana Care Ltd.

1. Care Assessment

Before care begins, we will:

  • Conduct a full assessment
  • Create a personalised care plan
  • Agree visit times and duration
  • Discuss risks and preferences

2. Care Agreement

A written agreement will outline:

  • Services to be provided
  • Visit schedule
  • Fees and payment terms
  • Cancellation policy
  • Emergency procedures

3. Payments

  • Invoices are issued weekly or monthly
  • Payments must be made by the due date
  • Late payments may incur charges

4. Changes to Care

You may request changes at any time. We will review and update your care plan accordingly.

5. Our Responsibilities

We will:

  • Provide trained, DBS‑checked carers
  • Deliver care safely and professionally
  • Communicate any changes promptly

6. Your Responsibilities

You agree to:

  • Provide accurate information
  • Treat staff with respect
  • Inform us of changes in health or circumstances
  • Ensure a safe working environment

7. Ending the Agreement

You may end the agreement by giving [Insert notice period]. We may end the agreement if:

  • Safety is compromised
  • Payments are not made
  • Abuse or unacceptable behaviour occurs
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