Privacy Policy for Sambhana Care Ltd
Last updated: 19/05/26
Sambhana Care Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled safely, securely, and in accordance with UK GDPR and the Data Protection Act 2018. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data.
This policy applies to all visitors to our website https://sambhanacareltd.com/, as well as individuals who contact us, request information, or use our home care services.
1. Who We Are
Sambhana Care Ltd
Unit 12 Hopewell Business Centre
105 Hopewell Drive
Chatham
Kent
ME5 7DX
United Kingdom
Telephone: 01474 358021
Email: [Insert contact email]
Website: https://sambhanacareltd.com/
We are a CQC‑regulated home care provider offering domiciliary care, elderly care, respite care, and learning disability support across Kent.
2. Personal Data We Collect
We may collect and process the following types of personal data:
Website Visitors
- Name and contact details (if submitted via forms)
- IP address and device information
- Cookies and usage data
- Enquiry details
Clients & Service Users
- Full name, address, and contact details
- Date of birth
- Health and medical information
- Care requirements and support plans
- Emergency contact details
- GP and healthcare professional information
- Payment and invoicing details
Job Applicants & Staff
- CVs and employment history
- Identification documents
- DBS information
- Training records
- Payroll details
We only collect the information necessary to provide safe, effective care or to respond to your enquiry.
3. How We Use Your Information
We use personal data for the following purposes:
- To provide home care and support services
- To create and maintain personalised care plans
- To respond to enquiries and provide information
- To manage appointments and communication
- To comply with CQC and safeguarding requirements
- To process job applications and employment records
- To improve our website and services
- To meet legal and regulatory obligations
We do not sell or share your data with third‑party marketers.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
- Consent – when you submit a form or request information
- Contract – to deliver care services you have requested
- Legal obligation – CQC compliance, safeguarding, employment law
- Vital interests – where necessary to protect life
- Legitimate interests – improving services and website functionality
5. How We Store and Protect Your Data
We take data security seriously. Your information is stored securely using:
- Encrypted systems
- Password‑protected devices
- Secure care management software
- Restricted staff access
- Regular data protection training
We retain personal data only for as long as necessary to fulfil our obligations or meet legal requirements.
6. Sharing Your Information
We may share personal data with:
- Healthcare professionals (GPs, nurses, hospitals)
- Local authorities and safeguarding teams
- CQC (Care Quality Commission)
- Emergency services
- Payroll and HR providers (for staff)
- IT and software providers who support our systems
All third parties are required to comply with UK GDPR and maintain strict confidentiality.
We never sell personal data.
7. Cookies & Website Tracking
Our website uses cookies to:
- Improve user experience
- Analyse website performance
- Track anonymous usage data
You can manage or disable cookies through your browser settings.
8. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion (where legally permitted)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at:
[Insert contact email]
9. Links to External Websites
Our website may contain links to third‑party sites. We are not responsible for their content or privacy practices.
10. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Data Protection Lead
Sambhana Care Ltd
Email: Cassie.Tough@sambhanacareltd.com
Telephone: 01474 358021